Question 1

What is Hartinna?

Accepted Answer

Hartinna Sdn Bhd is a Malaysian beauty company in George Town, Penang. It makes and distributes light-aesthetic skincare, beauty devices, masks and wellness products under the Hartinna, TINAGIRL and Serina brands, and runs a partner network of trained beauty therapists.

Question 2

Where can I get a Hartinna beauty treatment?

Accepted Answer

From Hartinna partner therapists in Perak, Sabah, Penang, Selangor, Kelantan, Melaka, Sarawak, in their salons and at Hartinna beauty treatment days. See the therapist profiles on hartinna.net/therapists.

Question 3

How do I buy Hartinna products?

Accepted Answer

Through a Hartinna partner, or in the Hartinna app (app.hartinna.net). Retail prices are shown on each product page.

Question 4

Are Hartinna therapists trained?

Accepted Answer

Yes. Partner profiles are checked and approved by Hartinna before they are shown, and list each therapist’s certificates, such as UTM Light Aesthetic Certified, Beijing Senior Therapist Certification, Light Aesthetic Certified Therapist, Nano Machine Operator, Magic Pen Operator.

Question 5

Are the Before & After photos real?

Accepted Answer

Yes. They come from Hartinna partner therapists, are approved by Hartinna, and are shared with the customer’s consent. Individual results vary.

Question 6

Is light aesthetic a medical treatment?

Accepted Answer

No. Hartinna products and services are cosmetic beauty care. They are not meant to diagnose, treat, cure or prevent any disease.

Question 7

How is Hartinna related to Tangmei International (棠美国际)?

Accepted Answer

Tangmei International (棠美国际, Tangmei Guoji) in China is the parent company of Hartinna Sdn Bhd. Hartinna is its company in Malaysia.

Question 8

How can I become a Hartinna partner?

Accepted Answer

Open the Hartinna app at app.hartinna.net and choose a partner package, or email support@hartinna.net.

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